Our patented
Customer- Inspired® Quality Methodology is designed to help organizations
improve their patient oriented care processes, emphasizing the following work process
evaluation components:
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A
cross-functional process improvement approach that integrates departmental services
related to defined systems of care;
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Improvements
in productivity and efficiency, reducing unnecessary work and expense;
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Short
and long term work process improvement plans;
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And
most importantly, enhancements in patient satisfaction and loyalty.
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Healthcare systems and hospitals depend on
teamwork with their physicians and medical groups in providing high quality, cost
effective patient care services. Within their own
practice organizations physicians and medical groups must be just as concerned about
patient satisfaction and quality service.
Our Customer-Inspired Quality Methodology will help
physicians meet their quality, satisfaction, and financial goals.
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Using our methodology, healthcare providers will see their
organization as if they were standing their customers shoes. Typically, management's view is from the perspective of the organization chart,
and internal view of the hierarchy.
From the perspective of the patients/customers, however
what matters are the quality of the services or outputs they want from the organization
and their experiences obtaining clinical and administrative services.
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Scorebook Navigator™ Login
The Malcolm Baldrige
Healthcare Criteria for Performance Excellence (BCPE) are designed to help organizations
use an integrated approach to organizational performance management that results in:
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Delivery of ever- improving value to patients and other customers,
contributing to improved healthcare quality;
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Improvement of overall organizational effectiveness and capabilities
as a healthcare provider;
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Organizational and personal learning.
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