Issaquah, WA –
May 18, 2010:
Shaw
Resources, developer of Scorebook Navigator™ (SBN) software for scoring
Baldrige-based performance assessments, announced today that Northwest
Industries, Inc., a privately-owned architectural flat glass manufacturer
with over 200 employees, successfully replicated the Independent Review
(Stage I) and Consensus (Stage II) of the Baldrige examination process
during a recent internal self-assessment.
Scott
Leach, the assistant general manager with NWI, worked closely with two
Baldrige-trained consultants to conduct a Baldrige-based
"self-assessment." By using SBN, the team was able to quickly
move through consensus calls and pull together ideas for writing the
application. Through the online collaboration afforded by SBN, they
constructed specific wording, exposed more OFIs, and compiled a better
overall application than they could have using an MS-Word-based process.
“We created an exhaustive list of Opportunities for Improvement (OFIs),
which we presented to the executives responsible for the focus teams, and
clarified any questions,” said Leach. “We used the process to improve
the application—not just for a higher score—but to more clearly define
our strengths and weaknesses.”
A
few unexpected insights came to light during the gap analysis performed by
Scott Leach and Jennifer Sprecher. These were turned into major OFIs for
the executive management team to turn into training and work changes.
“The detailed report we created using the Scorebook Navigator software
provides a five-month jump start on our OFI training over the
"official" report—a significant advantage in improving NWI's
performance ahead of other applicants still waiting for their results,”
said Leach. From these findings, the team put together action plans based
on the major OFIs, and improvements moved forward quickly. Click here to
see the complete Northwest Industries, Inc. case study.
“The
Scorebook Navigator service is easy, comprehensive, and facilitates the
development of an effective self-assessment by allowing applicants to see
all feedback from individual examiners,” said Jim Shaw, President and
Founder of Shaw Resources. “This gives management teams a more detailed
report that uncovers supplementary issues which can then be promptly
addressed by process improvement teams.”
Commercial
and other entities are encouraged to inquire about subscriptions or
licenses by contacting Shaw
Resources at
888-Shaw-Res (888-742-9737). More information about Scorebook Navigator
software is available online.
Read the press
release
about the Baldrige Foundation and the Alliance for Performance
Excellence.
