About Shaw Resources
Company History
Shaw Resources was formed in 1990 to
provide leading edge process improvement methods to high touch, service
organizations. Shaw developed and provides clients with a proprietary,
patented Customer-Inspired® methodology that is optimized for complex
service organizations. This methodology is described, in part, in the book
"Customer-Inspired Quality" (by James G. Shaw) published in 1996
by Jossey-Bass. The book is part of the Warren Bennis Executive Briefing
Series.
More than half of the Shaw clients have
been healthcare providers, especially hospitals. Shaw has provided
management consulting to more than 8% of California's, large (200+ beds)
acute care hospitals. Shaw provides proprietary Process Advisor® software
to assist quality improvement team leaders and executive process owners.
Shaw experience with healthcare
organizations includes work with top management and leadership of
individual cross-functional quality improvement teams. Shaw has directly
started and led over 150 healthcare cross-functional teams in both
clinical and support areas. There are many more cross-functional teams
using the Shaw method led by team leaders trained by Shaw.
In 1994 Jim Shaw was appointed to the Board
of Examiners of the Malcolm Baldrige National quality award. He served as
an examiner for four years. Due to the Shaw experience in healthcare Jim
Shaw served as a member of the team of Baldrige Examiners that adapted the
business Baldrige Criteria to Healthcare. In 2000 and 2001, Shaw returned
to the Baldrige Board of Examiners as an 'Alumni Examiner'.
Mission
Shaw Resources assists healthcare
organizations to identify and implement operational improvements in
service quality and cost effectiveness utilizing a patient/customer
focused analytical methodology.
Methodology
Shaw Resources uses the Customer-Inspired
Process Deployment® (CPD®) methodology - the only
patented methodology that identifies, assesses and improves key processes
from a patient / customer point of view. This patented methodology
combines the customer's perspective with a cross-functional evaluation
team approach; an analytical system that documents and then evaluates all
process components. It identifies the measures whose data are critical to
evaluate the quality of service to the patient / customer. It leads to
measurable improvement action item lists with track-able results; and,
where appropriate, utilizes industry best practices to improve the quality
and efficiency of services provided.
Services
- Customer-Inspired
Quality - Process Improvement for Healthcare Organizations and
Medical Group Practices
- Evaluation of one or more designated
work processes that require quality, financial, and / or safety
improvement;
- A cross functional process improvement
approach that integrates departmental services related to defined
systems of care;
- Improvements in quality, staff
productivity and efficiency, reducing unnecessary work and expense;
- A short and long term work process
improvement plans, implementing improvements that have an immediate
impact on service quality and cost effectiveness; and
- Enhancements in quality and safety
that lead to greater patient satisfaction and loyalty.
- Baldrige
Healthcare Criteria for Performance Excellence
- Introduce you to the tools,
techniques, and skills involved when performing a Baldrige based
self-assessment;
- Identify your organization's Strengths
and Opportunities for Improvement from an organization-wide
perspective;
- Develop a preliminary score for your
organization using the BCPE;
- Prioritize the Opportunities for
Improvement and identify key next steps.
- Cross-Functional
Team and Leadership Training
The Senior Management Team of Shaw Resources
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