Baldrige Criteria Workshop for Healthcare
Executives
Introduction
With the national emphasis on improving the
quality and safety of patient care today, health care institutions
continue to promote systems of evaluation that will identify and improve
organizational performance practices, capabilities, and results. The
Malcolm Baldrige Healthcare Criteria for Performance Excellence (BCPE) are
designed to help organizations use an integrated approach to
organizational performance management that results in:
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Delivery of
ever-improving value to patients and other customers, contributing
to improved health care quality; |
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Improvement
of overall organizational effectiveness and capabilities as a health
care provider; and |
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Organizational
and personal learning. |
The application of BCPE has a valuable
focus on quality and performance improvement whether or not the
organization applies for the prestigious National Quality Award.
Objectives / Deliverables
Baldrige Criteria Workshop for Healthcare
Executives will:
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Introduce
you to the tools, techniques, and skills involved when performing a
Baldrige based self-assessment; |
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Identify
your organization's Strengths and Opportunities for Improvement from
an organization-wide perspective; |
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Develop a
preliminary score for your organization using the BCPE; and |
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Prioritize
the Opportunities for Improvement and identify key next steps. |
Workshop Content
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Historical
perspective, core values and concepts, and purpose of the Malcolm
Baldrige National Quality Award. |
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The Baldrige
categories:
- Leadership - Organizational
Leadership; Organizational Reviews; Social Responsibility.
- Strategic Planning -
Strategy Development; Strategy Deployment; Performance
Projections.
- Patient/Customer and Market
Focus - Market Knowledge; Relationships &
Satisfaction.
- Measurement, Analysis, and
Knowledge Management - Organizational-wide & Unit
Level.
- Staff Focus - Work Systems;
Learning and Motivation; Well-Being and Satisfaction.
- Process Management -
Patient Care Delivery; Support
- Results -
- Clinical;
- Patient & Other Customer
Satisfaction;
- Financial/Market;
- Staff & Work
Systems;
- Operational &
Administrative;
- Governance;
- Social Responsibility.
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The
characteristics and importance of the continuous improvement
cycle. |
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Understanding
the Baldrige Scoring Guidelines. |
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Individual
breakout groups will identify the Strengths, Opportunities for
Improvement, and score band of a healthcare case study. |
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The six
characteristics common to all winners of the award. |
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Common
approaches for deploying/using the BCPE. |
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Possible
uses of the Baldrige tool 'Are We Making Progress?'. |
Course length
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Normally 2
workshop days consecutively or within a two week period |
Course Materials
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The Malcolm
Baldrige National Quality Award Health Care Criteria for Performance
Excellence by the National Institute of Standards and Technology (NIST) |
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A NIST
published case study of a healthcare organization using the BCPE to
assess their performance. |
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Application
summary of SSM Healthcare, the first ever healthcare winner of the
Malcolm Baldrige National Quality Award. |
Instructors
More...
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