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Baldrige Criteria Workshop for Healthcare Executives

Introduction
With the national emphasis on improving the quality and safety of patient care today, health care institutions continue to promote systems of evaluation that will identify and improve organizational performance practices, capabilities, and results. The Malcolm Baldrige Healthcare Criteria for Performance Excellence (BCPE) are designed to help organizations use an integrated approach to organizational performance management that results in: 

Delivery of ever-improving value to patients and other customers, contributing to improved health care quality; 

Improvement of overall organizational effectiveness and capabilities as a health care provider; and 

Organizational and personal learning. 

The application of BCPE has a valuable focus on quality and performance improvement whether or not the organization applies for the prestigious National Quality Award.

Objectives / Deliverables 
Baldrige Criteria Workshop for Healthcare Executives will: 

Introduce you to the tools, techniques, and skills involved when performing a Baldrige based self-assessment;

Identify your organization's Strengths and Opportunities for Improvement from an organization-wide perspective;

Develop a preliminary score for your organization using the BCPE; and

Prioritize the Opportunities for Improvement and identify key next steps.

Workshop Content

Historical perspective, core values and concepts, and purpose of the Malcolm Baldrige National Quality Award.

The Baldrige categories: 
  1. Leadership - Organizational Leadership; Organizational Reviews; Social Responsibility. 
  2. Strategic Planning - Strategy Development; Strategy Deployment; Performance Projections. 
  3. Patient/Customer and Market Focus - Market Knowledge; Relationships & Satisfaction. 
  4. Measurement, Analysis, and Knowledge Management - Organizational-wide & Unit Level. 
  5. Staff Focus - Work Systems; Learning and Motivation; Well-Being and Satisfaction. 
  6. Process Management - Patient Care Delivery; Support 
  7. Results
    1. Clinical; 
    2. Patient & Other Customer Satisfaction; 
    3. Financial/Market; 
    4. Staff & Work Systems; 
    5. Operational & Administrative; 
    6. Governance; 
    7. Social Responsibility.

The characteristics and importance of the continuous improvement cycle. 

Understanding the Baldrige Scoring Guidelines. 

Individual breakout groups will identify the Strengths, Opportunities for Improvement, and score band of a healthcare case study. 

The six characteristics common to all winners of the award. 

Common approaches for deploying/using the BCPE. 

Possible uses of the Baldrige tool 'Are We Making Progress?'.

Course length 

Normally 2 workshop days consecutively or within a two week period

Course Materials 

The Malcolm Baldrige National Quality Award Health Care Criteria for Performance Excellence by the National Institute of Standards and Technology (NIST) 

A NIST published case study of a healthcare organization using the BCPE to assess their performance. 

Application summary of SSM Healthcare, the first ever healthcare winner of the Malcolm Baldrige National Quality Award.

Instructors

 More...

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