| Since 1995, healthcare organizations
have used the Baldrige Health Care Criteria to help them address challenges such as
focusing on core competencies, introducing new technologies, reducing costs, communicating
and sharing information electronically, establishing new alliances with health care
providers, or just maintaining market advantage. Whether
your organization is small or large, is involved in ambulance service or health
maintenance organization, or has one facility or multiple sites across the country, the
Baldrige Criteria provide a valuable framework that can help you plan in an uncertain environment.
Use the Baldrige Criteria to assess performance on a wide range of key indicators: health care
outcomes; patient satisfaction; and operational, staff, and financial indicators.
The Baldrige Health Care Criteria have three important roles in
strengthening competitiveness:
-
To help improve organizational performance practices,
capabilities, and results;
-
To facilitate communication and sharing of best practices information among health care
organizations and among U.S. organizations of all types; and
-
To serve as working tool for understanding and managing performance and for guiding
organizational planning and opportunities for learning.
The Baldrige Health Care Criteria are designed to help organizations
use an integrated approach to organizational performance management that results in:
-
The delivery of ever-improving value to patients and other
customers, contributing to improved health care quality;
-
Improvement of overall
organizational effectiveness and capabilities as a health care provider; and
-
Organizational and personal learning.
The Baldrige Health Care Criteria are built upon the following set
of interrelated Core Values and Concepts:
- Visionary leadership
- Patient-focused excellence
- Organizational and personal learning
- Valuing staff and partners
- Agility
- Focus on the future
- Managing for innovation
- Management by fact
- Social responsibility and community health
- Focus on results and creating value
- Systems perspective
These values and concepts are embedded beliefs and
behaviors found in high-performing organizations. They are the foundation for integrating
key organizational requirements within a results-oriented framework that creates a basis
for action and feedback.
The Core Values and Concepts are embodied in seven
Baldrige Categories, as follows:
- Leadership
- Strategic Planning
- Focus on Patients, Other Customers, and Markets
- Measurement, Analysis, and Knowledge Management
- Staff Focus
- Process Management
- Organizational Performance Results
More...
|
