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The Health Care Criteria have three important roles in
strengthening competitiveness:
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To help improve organizational performance practices,
capabilities, and results;
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To facilitate communication and sharing of best practices information among health care
organizations and among U.S. organizations of all types; and
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To serve as working tool for understanding and managing performance and for guiding
organizational planning and opportunities for learning.
The Health Care Criteria are designed to help organizations
use an integrated approach to organizational performance management that results in:
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The delivery of ever-improving value to patients and other
customers, contributing to improved health care quality;
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Improvement of overall
organizational effectiveness and capabilities as a health care provider; and
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Organizational and personal learning.
The Health Care Criteria are built upon the following set
of interrelated Core Values and Concepts:
- Visionary leadership
- Patient-focused excellence
- Organizational and personal learning
- Valuing staff and partners
- Agility
- Focus on the future
- Managing for innovation
- Management by fact
- Social responsibility and community health
- Focus on results and creating value
- Systems perspective
These values and concepts are embedded beliefs and
behaviors found in high-performing organizations. They are the foundation for integrating
key organizational requirements within a results-oriented framework that creates a basis
for action and feedback.
The Core Values and Concepts are embodied in seven
Categories, as follows:
- Leadership
- Strategic Planning
- Focus on Patients, Other Customers, and Markets
- Measurement, Analysis, and Knowledge Management
- Staff Focus
- Process Management
- Organizational Performance Results
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