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Malcolm Baldrige National Quality Award Program
Health Care Criteria for Performance Excellence

The Health Care Criteria have three important roles in strengthening competitiveness:

  1. To help improve organizational performance practices, capabilities, and results;

  2. To facilitate communication and sharing of best practices information among health care organizations and among U.S. organizations of all types; and

  3. To serve as working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning.

The Health Care Criteria are designed to help organizations use an integrated approach to organizational performance management that results in:

  • The delivery of ever-improving value to patients and other customers, contributing to improved health care quality;

  • Improvement of overall organizational effectiveness and capabilities as a health care provider; and

  • Organizational and personal learning.

The Health Care Criteria are built upon the following set of interrelated Core Values and Concepts:

  • Visionary leadership
  • Patient-focused excellence
  • Organizational and personal learning
  • Valuing staff and partners
  • Agility
  • Focus on the future
  • Managing for innovation
  • Management by fact
  • Social responsibility and community health
  • Focus on results and creating value
  • Systems perspective

These values and concepts are embedded beliefs and behaviors found in high-performing organizations. They are the foundation for integrating key organizational requirements within a results-oriented framework that creates a basis for action and feedback.

The Core Values and Concepts are embodied in seven Categories, as follows:

  1. Leadership
  2. Strategic Planning
  3. Focus on Patients, Other Customers, and Markets
  4. Measurement, Analysis, and Knowledge Management
  5. Staff Focus
  6. Process Management
  7. Organizational Performance Results

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