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Malcolm Baldrige National Quality Award Program
Health Care Criteria for Performance Excellence

Since 1995, healthcare organizations have used the Baldrige Health Care Criteria to help them address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically, establishing new alliances with health care providers, or just maintaining market advantage.

Whether your organization is small or large, is involved in ambulance service or health maintenance organization, or has one facility or multiple sites across the country, the Baldrige Criteria provide a valuable framework that can help you plan in an uncertain environment. Use the Baldrige Criteria to assess performance on a wide range of key indicators: health care outcomes; patient satisfaction; and operational, staff, and financial indicators.

The Baldrige Health Care Criteria have three important roles in strengthening competitiveness:

  1. To help improve organizational performance practices, capabilities, and results;

  2. To facilitate communication and sharing of best practices information among health care organizations and among U.S. organizations of all types; and

  3. To serve as working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning.

The Baldrige Health Care Criteria are designed to help organizations use an integrated approach to organizational performance management that results in:

  • The delivery of ever-improving value to patients and other customers, contributing to improved health care quality;

  • Improvement of overall organizational effectiveness and capabilities as a health care provider; and

  • Organizational and personal learning.

The Baldrige Health Care Criteria are built upon the following set of interrelated Core Values and Concepts:

  • Visionary leadership
  • Patient-focused excellence
  • Organizational and personal learning
  • Valuing staff and partners
  • Agility
  • Focus on the future
  • Managing for innovation
  • Management by fact
  • Social responsibility and community health
  • Focus on results and creating value
  • Systems perspective

These values and concepts are embedded beliefs and behaviors found in high-performing organizations. They are the foundation for integrating key organizational requirements within a results-oriented framework that creates a basis for action and feedback.

The Core Values and Concepts are embodied in seven Baldrige Categories, as follows:

  1. Leadership
  2. Strategic Planning
  3. Focus on Patients, Other Customers, and Markets
  4. Measurement, Analysis, and Knowledge Management
  5. Staff Focus
  6. Process Management
  7. Organizational Performance Results

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Last updated: 05 May 2008