Why conduct a diagnostic
audit using the Baldrige Criteria for Performance Excellence?
"I
see the Baldrige process as a powerful set of mechanisms for disciplined
people engaged in disciplined thought and taking disciplined action to
create great organizations that produce exceptional results."
—Jim
Collins, author of
Good
to Great:
Why
Some Companies Make the Leap...
and Others Don’t
Baldrige-based Services for Health Care
Organizations
Download the PDF brochure
Since 1995, healthcare organizations have used
the Baldrige Health Care Criteria to help them address challenges such as
focusing on core competencies, introducing new technologies, reducing
costs, communicating and sharing information electronically, establishing
new alliances with health care providers, or just maintaining market
advantage.
Whether your organization is small or
large, is involved in ambulance service or health maintenance
organization, or has one facility or multiple sites across the country,
the Criteria provide a valuable framework that can help you plan in an
uncertain environment. Use the Criteria to assess performance on a wide
range of key indicators: health care outcomes; patient satisfaction; and
operational, staff, and financial indicators.
Baldrige-based Services for Businesses
Download
the PDF brochure
Shaw Resources provides consulting
services and software to organizations using the Criteria for Performance
Excellence. The following are examples of benefits business executives and
organizations can achieve by working with Shaw Resources’ Baldrige-related
services:
- Improve overall quality and business
performance.
- Gain/maintain a leadership position.
- Align/prioritize actions with strategy
and values.
- Stay on top of change driven by:
- Customers - internal and external;
- Competitors;
- Industry.
- Enhance organizational learning.
- Increase company’s overall health.
Baldrige Criteria Education for Executives
Baldrige Criteria review will create
insightful discussions among executives that may identify key
improvement strategies, initiatives, and issues that can be considered
for your annual and / or long term operational improvement planning
process. Click
here for a complete description of the workshop.
State or National Application Preparation
The application can be prepared by either
the consultant or your staff with consulting assistance. It is advisable
to pursue a state application first before attempting a national
Baldrige application. The Criteria discussion will challenge executives
and key staff in a positive, stimulating manner, focusing on the
organization’s key performance improvement strategies, initiatives,
and action plans. The Feedback Report will provide the organization with
meaningful and actionable perspectives on where organizational
improvement efforts should focus. If desired, the consultants can
prepare a preliminary feedback report that supplements the formal
feedback report and, more importantly, provides immediate feedback to
enable acceleration of performance improvement efforts.
Site Visit Assistance and Preparation
After an application is submitted, the
hospital may be informed they have been selected for a site visit. This
service is most helpful to first time award applicants.
Multi-Year Performance Improvement
Planning
The Baldrige journey requires a multiyear
commitment to continuous improvement aligned with the hospital's short-
and long-term strategic planning. Consultative assistance coupled with a
Baldrige-based feedback report development of focused initiatives that
improve organizational performance.
More...
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Are
you ready for exceptional improvement?
What past
winners say about the Criteria for Excellence:
"Baldrige has
provided a new lens through which we see our organization. It has offered
us a way to systematically evaluate our entire organization and understand
the link between the hundreds of processes that make up the health care
experience."
—Sister Mary Jean Ryan,
FSM, President/CEO,
2002 Baldrige Award Recipient
SSM Health Care
—2003 Modern Healthcare magazine’s
"100 Most Powerful People in Healthcare"
"Through (the
Criteria) we have learned that there are no destinations on the journey—only
more opportunities for improvement. What a remarkable method to move
an organization forward."
—W. Paul Worstell,
President,
[2002 Baldrige Award Recipient]
PRO-TEC Coating Company
The Baldrige process is a
wonderful process because . . . makes you take every aspect of a business,
whether it’s a hospital, as in our case, or manufacturing, and makes you
integrate every piece. The human resources piece is integrated with the
service piece.
—G. Richard Hastings, CEO
2003 Baldrige Award Recipient
Saint Luke’s Health System of Kansas City
"Having (the
Criteria) helped to ensure our survival as a new, young non-owner
leadership team. It gave us a template, gave us a program to build the
business around."
—Rob Marchalonis. General
Manager,
[2003 Baldrige Award Recipient]
Stoner, Inc
Clearly the Criteria,
discipline, and focus that underlie the Baldrige process have been key
contributors to our daily improvements. The feedback we received from our
state and national site visits has been instrumental in providing a clear
road map for the journey.
—Michael Murphy, CEO
2007 Baldrige Award Recipient
Sharp HealthCare
When we open a new store
we give every hourly employee 120 hours of training. Someone said,
"What if you spend all that money and time and they leave?" And
I said, "What if you don’t and they stay?"
—Pal Barger, Chairman and founder,
[2007 Baldrige Award Recipient]
Pal’s Sudden Service
(Note:
The quotes above are contained
in the text of the 2009-2010 Health Care
Criteria for Performance Excellence and the Criteria for Performance
Excellence.)
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