Implementing the Baldrige Health Care
Criteria for Performance Excellence
Purpose
This eight (8) week training program is designed for the hospital or
physician practice organization that understands the Baldrige Health
Care Criteria for Performance Excellence (BCPE) and has decided to
utilize the criteria in the evaluation of their organizational overall
performance. This program will educate attendees on each of the BCPE
standards and their evaluation criteria and provide practical
instruction on program implementation. Case studies and actual
implementation results from Baldrige Health Care Award Winners will be
used to highlight the effectiveness in order to implement a successful
BCPE program in your organization.
Training Topics
| Week 1 |
Baldrige
History, Core Values and Concepts, Criteria Overview and Program
Planning and Leadership Criteria |
|
Week 2 |
Strategic Planning
Criteria |
|
Week 3 |
Focus on Patients, Other Customers, and Markets
Criteria |
|
Week 4 |
Measurement, Analysis, and Knowledge Management Criteria |
|
Week 5 |
Staff Focus
Criteria |
|
Week 6 |
Process Management Criteria |
|
Week 7 |
Organizational Performance Results
Criteria |
|
Week 8 |
Developing Implementation and Review Plan |
Training Outcomes
 |
Gain
Detailed Understanding of BCPE Categories and Their Criteria |
|
|
Understand
How Successful Baldrige Winners Have Applied BCPE |
|
|
Identify
Meaningful Results for Your Organization |
Course Duration and Location
|
|
1/2 Day for
Eight Weeks Onsite with Client |
Audience
|
|
Senior and Middle Management; Quality
Leaders |
Other Shaw Training Offerings
To learn more, please contact us
directly at:
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|
