Our patented
Customer- Inspired® Quality Methodology is designed to help organizations
improve their patient oriented care processes, emphasizing the following work process
evaluation components:
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A
cross-functional process improvement approach that integrates departmental services
related to defined systems of care;
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Improvements
in productivity and efficiency, reducing unnecessary work and expense;
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Short
and long term work process improvement plans;
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And
most importantly, enhancements in patient satisfaction and loyalty.
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Healthcare systems and hospitals depend on
teamwork with their physicians and medical groups in providing high quality, cost
effective patient care services. Within their own
practice organizations physicians and medical groups must be just as concerned about
patient satisfaction and quality service.
Our Customer-Inspired Quality Methodology will help
physicians meet their quality, satisfaction, and financial goals.
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Using our methodology, healthcare providers will see their
organization as if they were standing their customers shoes. Typically, management's view is from the perspective of the organization chart,
and internal view of the hierarchy.
From the perspective of the patients/customers, however
what matters are the quality of the services or outputs they want from the organization
and their experiences obtaining clinical and administrative services.
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Whether your organization is small or
large, is involved in ambulance service or health maintenance
organization, or has one facility or multiple sites across the country,
the Criteria provide a valuable framework that can help you plan in an
uncertain environment. Use the Criteria to assess performance on a wide
range of key indicators: health care outcomes; patient satisfaction; and
operational, staff, and financial indicators.
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Baldrige Criteria Education for Executives |
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State or National Application Preparation |
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Site Visit Assistance and Preparation |
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Multi-Year Performance Improvement Planning |
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