“A hospital should not undertake an initial Baldrige application without the type of expert consulting support that Jim and Wayne provided to the Children’s Hospital of Orange County.”
–Beth Rowett,
Executive Director of Quality
On Friday, September 19th from 2 to 3:30 PM CT, the Child Health Corporation of America (CHCA) coordinated a webcast by the Children’s Hospital of Orange County (CHOC), entitled “One Hospital’s Journey toward the Baldrige National Quality Award.” The archived Webcast is available on-demand by clicking here <link to Webcast>; registration is required for access.
Kimberly Cripe, Chief Executive Officer, and Beth Rowett, Director of Quality, at CHOC presented why the hospital began the Baldrige journey, how the application process was managed, lesson learns from their experience, and their next steps in achieving performance excellence. They also answered questions from other CHCA members and provided advice to any hospitals that are considering the use of the Baldrige Criteria in their performance improvement programs.
Jim Shaw of Shaw Resources and Wayne New of New Consulting Services assisted CHOC in their initial 2007 preparation of the California Award for Performance Excellence (CAPE) application, which received the Bronze quality award from CAPE. As part of the services provided for CHOC’s first award process, Jim and Wayne assisted with developing their application and facilitated the orientation and preparation of board members, executives, medical staff leaders, and staff for the initial site visit by CAPE examiners. Recently, they provided support for the CHOC’s 2008 application, using the 2007 feedback report that helped guide CHOC executives in their operational improvement efforts. It is anticipated that CHOC’s s 2008 application will receive greater CAPE recognition.
If you have questions about the information in the Webcast, or about the Baldrige application process, Jim Shaw and Wayne New would be happy to speak with you. Click here for more information about the State/National Baldrige-based Services that they provide to clients.
