Introduction to the Malcolm Baldrige National Quality Award Criteria
for Healthcare Organizations
Purpose
This Introductory Course is designed for the hospital or physician
practice organization that is considering using the Baldrige Award
Health Care Criteria for Performance Excellence (BCPE) in the evaluation
of their organization's overall performance. This program will introduce
you to the core values of the Baldrige Program and orient you to the
seven categories of criteria within the BCPE framework for
organizational improvement. This training is essential planning
information for executives who have limited knowledge about the
Baldrige Program and want to assess its potential before making a
commitment towards implementing the program.
Training Topics
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History of
Malcolm Baldrige National Quality Program |
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Baldrige
Core Values and Concepts |
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Baldrige
Health Care Criteria for Performance Excellence |
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Leadership |
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Strategic Planning |
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Focus on Patients, Other Customers, and Markets |
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Measurement, Analysis, and Knowledge Management |
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Staff Focus |
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Process Management |
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Organizational Performance Results |
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Identifying
Organizational Strengths and Weaknesses |
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Will the
Baldrige Program Help Your Organization? |
Training Outcomes
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Gain Overall
Understanding of BCPE |
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Understand
Your Organizations Strengths and Opportunities for Improvement |
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Decide
Whether BCPE is Right Approach for Organization Improvement. |
Course Duration and Location
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1 Full Day Onsite with Client |
Audience
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Senior
Management; Quality
Leaders |
Other Shaw Training Offerings
To learn more, please contact us
directly at:
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