Introductory Quality Management for Healthcare Organizations

Purpose
This introductory course is designed for the hospital or physician practice organization that is either  initiating a first quality improvement effort or are not satisfied with past quality improvement initiatives. This program will insure that quality management strategy and actions are focused, coordinated, results oriented. and positioned to sustain improvement gains. This training is essential knowledge and education on how quality management will lead to successful performance improvement.

Training Topics

	History and Benefits of Quality Management
	Principles of Process Management
	Customer-Inspired® Process Deployment
	Cross-functional Teamwork
	Identifying Key Processes and Opportunities for Improvement
	Establishing Quality, Service, and Safety Measures
	Using Customer Complaints
	Manufacturing Control Techniques and Statistical Tools
	Developing a Plan and Structure for Quality Improvement Success

Training Outcomes

	Understanding of Quality Management Benefits
	Know How to Implement a Quality Management Program Successfully
	Identify Meaningful Results for Your Organization

Course Duration and Location

1.5 to 2 days Onsite with Client

Audience

Senior and Middle Management; Quality Leaders

Other Shaw Training Offerings

	Mapping and Improving Healthcare Work Processes
	Introduction to the Malcolm Baldrige National Quality Award Criteria for Healthcare Organizations
	Implementing the Baldrige National Quality Award Healthcare Criteria for Performance Excellence

To learn more, please contact us directly at:

	Email: Info@ShawResources.com
	Phone: 888-SHAWRES
	FAX: 408-FAX-SHAW