James G. Shaw
President
After two decades of experience in the
high technology corporate world, James Shaw launched Shaw Resources in 1990.
The firm offers leading-edge, patented management systems to healthcare and
other service industries based on applying the process improvement
techniques he and others developed in engineering and manufacturing.
His patented
methodology—Customer-Inspired Process Deployment®
(CIQ)—has improved organizational performance at both the executive and
operational levels through lowered costs and increased patient and physician
loyalty in two-dozen hospitals, medical centers, and medical groups
including Stanford University Medical Center, Palo Alto Medical Foundation,
and hospitals within the Adventist and Catholic Healthcare West systems.
Mr. Shaw has written a book on the CIQ
methodology for healthcare entitled: Customer- Inspired Quality: Looking
Backward Through the Telescope. The forward for the book was written by Mr.
Horst Schultze, President and COO, of the two-time Baldrige winner - The
Ritz-Carlton Hotels. The book was selected to be part of the exclusive
Warren Bennis Executive Briefing series published by Jossey-Bass, and is
available on the Internet and through ASQ's Quality Press. He has also
developed a companion software product for readers of the book.
A popular speaker, Jim has written
articles for multiple journals including the following healthcare journals:
Strategies for Healthcare Excellence, MGM Journal, Healthcare Cost and
Quality, and Group Practice Journal. Recently, his approach for enhancing
hospital medical staff loyalty was selected to be part of a research report
by the Healthcare Advisory Board in Washington, DC.
Mr. Shaw served on the prestigious
Board of Examiners for the Malcolm Baldrige National Quality Award for seven
years. As a senior Baldrige Examiner, he participated on Baldrige’s Health
Care Pilot evaluation team and was the principle writer of the Pinnacle
Health case study used to train examiners in how to evaluate healthcare
organizations. Also, he served as the Judging Chair of the Awards Council
for the California Governor's Award. Currently, he serves as a Senior
Examiner for the Malcolm Baldrige National Quality Award.
Mr. Shaw has a B.A. in Physics from
the University of California, Riverside, and an M.B.A. in Finance and
Quality Improvement from the University of California, Berkeley. He is a
Certified Management Consultant and a senior member of the American Society
for Quality. |
