Mapping and Improving Healthcare Work Processes

Purpose
This program will help healthcare executives understand how to develop a comprehensive quality management program that is customer oriented and work process focused. The program will construct a sound framework that will map organizational work processes and form the structural base from which quality and  patient safety improvement initiatives can be successfully prioritized, launched. implemented, and sustained. This education will provide quality management information that will enhance existing improvement programs and initiatives.

Training Topics

	Customer-Inspired® Process Deployment
	Defining and Mapping Organizational Work Processes
	Process Management Principles
	Process Profiling
	Identifying Customer Expectations
	Establishing Quality and Patient Safety Measures for Your Processes
	Reviewing Process Results
	Incorporating Process Improvement into Operational Planning

Training Outcomes

	Gain a Comprehensive Understanding of Process Management
	Develop an Overall Organizational Map of Work Processes
	Identify and Prioritize Key Work Processes for Improvement

Course Duration and Location

1 Full Day Onsite with Client

Audience

Senior Management; Quality Leaders

Other Shaw Training Offerings

	Introductory Quality Management Training
	Introduction to the Malcolm Baldrige National Quality Award Criteria for Healthcare Organizations
	Implementing the Baldrige National Quality Award Healthcare Criteria for Performance Excellence

To learn more, please contact us directly at:

	Email: Info@ShawResources.com
	Phone: 888-SHAWRES
	FAX: 408-FAX-SHAW