Organizational
Excellence:
A better way to
‘score’ performance...
Scorebook NavigatorTm
Web-Based Service
Secure •
Easy-to-use • Web-based • Customizable
The Scorebook
Navigator™ software is a Web-based service that truly reduces an
examiner’s workload. Rather than trying to format a scorebook using MS
Word, Scorebook Navigator already has all the fields set up and
ready for input. The service gives examiners a quick reference to Key
Factors, and Baldrige criteria, while allowing them to easily review the
application, then exports to an MS Word-compatible file for fast final
editing and formatting.
"As a
sixteen-year veteran of the Malcolm Baldrige National Quality Award
Board of Examiners I have seen many attempts to add automation to the
assessment process. Scorebook Navigator is the only system I have
encountered that not only improves the efficiency of the process, but
improves the effectiveness of the process as well. I would recommend its
use wherever there is a need to integrate assessment criteria and
complex organizational data into an accurate and actionable scorebook
and assessment report."
—Daniel
Castle,
Process Excellence Program Manager
Hewlett-Packard Imaging & Printing Group
Proof of concept:
Baldrige Foundation
approved:
Baldrige Foundation
approved use of its funding to license the software for use by U.S. state/
local Baldrige-based examiners nationwide. Also approved use of Foundation
computers to provide the Scorebook Navigator™ service 24X7.
Used by 1,250+ examiners:
The system has been
thoroughly debugged by the many examiners across 14 states who have used
the Web-based Scorebook Navigator™ software during its first 18 months
of availability.
Scorebook Navigator™ software
meets NIST data center security testing standards as verified by HP
WebInspect software.
"Awesome!
The logical organization and presentation of the Baldrige performance
assessment process was extremely helpful. A very valuable tool for the
examiner and also for a applicant preparing for an application."
—Mark
Crosson
Time Savings:
30 to 50% savings:
Collectively, users
report saving 30% to 50% of the time required to develop a Baldrige-based
scorebook.
Build consensus faster:
The system simplifies
functions across multiple examiners – all team members can view each
other’s Independent Review work and allows examiners to "drag and
drop" from member scorebooks to consensus scorebook.
"Real time"
mentoring/monitoring of each examiner’s progress spots actions in need
of assistance much earlier in the process.
" Fantastic.
I am a new examiner and completed the case study training through the
regular process and my first applicant review using your product. No
comparison in ease of use. I cannot imagine doing it the other way."
—Jim
West,
Washington State Quality Award
Flexible:
Customize to your needs:
Many aspects of the
software can be easily "tailored" to meet the unique needs of
organizations with modified Baldrige-based assessment programs who use a
"modified" Baldrige process and/or criteria.
Multiple user levels:
Multiple levels of user
authority are built in, with other levels available: System / Database
Administrator, Award Program Administrator, Team Leader, and Examiner.
A Web browser and
Acrobat Reader are all that is needed—no MS Word licenses required.
"In Stage 1, this software
reduced my time by 34% compared to using the standard MS Word scorebook…Been
doing Baldrige evaluations since 1989 . . . your [award /assessment]
program should seriously consider using this software."
—Mike
Belter,
Ohio Partnership
for Excellence
Looking
for bottomline results?
Call today about Scorebook Navigator™
software / Web service from Shaw Resources
In
our clients’ words:
"I’ve
worked with two state programs that are using Scorebook Navigator
(software). The program saves examiners a significant amount of time,
which allows them to focus on providing a more thoughtful
assessment."
—Joseph
Muzikowski Chair,
Chair,
Baldrige Panel of Judges (2000-2002) Baldrige Alumnus Examiner (2003-2009)
Baldrige Examiner/Sr. Examiner (1994-1999)
Benefits
- Saves 30% to 50%
of
total time required to create a scorebook or an application outline.
- Substantial
reduction in labor cost is achieved while simultaneously improving
examiner morale and engagement.
- Improves applicant
feedback content
because
examiners now focus primarily on feedback content rather than being
distracted with tedious formatting and information organizing tasks.
- Team Leaders /Mentors
are able to view any team member’s scorebook at anytime enabling an
examiner issue to be caught before it becomes serious.
- Enhanced security
because
application materials and scorebooks are not stored on individual examiner
PCs or laptops.
- An HP WebInspect-verified
internal design that thwarts malicious authorized user attacks.
- Significantly reduced
overall costs due to the fewer examiner hours being required to
develop a scorebook. Additional cost reductions derived from:
- Elimination of
MSWord co-requisite costs.
- Use of a single,
centralized database to facilitate speedy maintenance, updates, and
data backup.
- Use of screen
layouts that mimic NIST templates minimizes retraining costs.
- Support of both full
and abbreviated applications.
|
Considerable thought and
development effort went into designing the input screens to preserve NIST
inputs and allow examiners to view all information in context. Everything
needed to develop a comprehensive evaluation is available on screen just
by scrolling...
Below are screen captures
taken directly from the Scorebook Navigator software that show just a few
of its many time-saving features:
Item Evaluation screen: 3.2 –
Customer Relationship and Satisfaction.
(Click the image for a larger view.)
Evaluation Factors –
Highlight content from pre-populated criteria text and...
(Click the image for a larger view.)
Evaluation Factors –
...drag-n-drop it into Approach column - or any other input column - for quick completions.
(Click the image for a larger view.)
Administrators can assure project completions by
tracking who has logged in and used Scorebook
Navigator from Application Use on the Reports
screen.
(Click image for a larger view.)
View the
software:
Visit the Baldrige
Foundation’s web site, www.Baldrigepe.org,
and click on "Scorebook Navigator" in the lower right.
|
