Introduction to the Malcolm Baldrige National Quality Award Criteria
for Healthcare Organizations
Designed for the hospital or physician
practice organization that is considering using the Baldrige Award
Health Care Criteria for Performance Excellence (BCPE) in the evaluation
of their organization's overall performance. This presentation will introduce
you to the core values of the Baldrige Program and orient you to the
seven categories of criteria within the BCPE framework for
organizational improvement.
Topics
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History of
Malcolm Baldrige National Quality Program |
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Baldrige
Core Values and Concepts |
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Baldrige
Health Care Criteria for Performance Excellence |
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Leadership |
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Strategic Planning |
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Focus on Patients, Other Customers, and Markets |
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Measurement, Analysis, and Knowledge Management |
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Staff Focus |
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Process Management |
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Organizational Performance Results |
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Identifying
Organizational Strengths and Weaknesses |
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Will the
Baldrige Program Help Your Organization? |
Other Shaw Speaking Topics
To learn more, please contact us
directly at:
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