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Introductory Quality Management for Healthcare Organizations

For the hospital or physician practice organization that is either initiating a first quality improvement effort or are not satisfied with past quality improvement initiatives.

Topics

History and Benefits of Quality Management

Principles of Process Management

Customer-Inspired® Process Deployment

Cross-functional Teamwork

Identifying Key Processes and Opportunities for Improvement
Establishing Quality, Service, and Safety Measures
Using Customer Complaints
Manufacturing Control Techniques and Statistical Tools
Developing a Plan and Structure for Quality Improvement Success

Other Shaw Speaking Topics

Mapping and Improving Healthcare Work Processes

Introduction to the Malcolm Baldrige National Quality Award Criteria for Healthcare Organizations

To learn more, please contact us directly at:

Email: Info@ShawResources.com

Phone: 888-SHAWRES

FAX: 408-FAX-SHAW
Copyright © Shaw Resources, 2002, all rights reserved. (888-742-9737), email: Info@ShawResources.com; www.ShawResources.com. You may reproduce this article provided: 1) each copy you generate is of the article in its entirety, without modification of any kind; 2) you receive no fee whatsoever; and 3) this copyright and permission notice, including the contact information, must be prominently displayed on each copy produced.

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Last updated: 05 May 2008