Mapping and Improving Healthcare Work Processes

For healthcare executives to help them understand how to develop a comprehensive quality management program that is customer oriented and work process focused. This presentation will describe a sound framework to map organizational work processes and form the structural base from which quality and  patient safety improvement initiatives can be successfully prioritized, launched. implemented, and sustained. This presentation will provide quality management information that will enhance existing improvement programs and initiatives.

Topics

	Customer-Inspired® Process Deployment
	Defining and Mapping Organizational Work Processes
	Process Management Principles
	Process Profiling
	Identifying Customer Expectations
	Establishing Quality and Patient Safety Measures for Your Processes
	Reviewing Process Results
	Incorporating Process Improvement into Operational Planning

Other Shaw Speaking Topics

	Introductory Quality Management Training
	Introduction to the Malcolm Baldrige National Quality Award Criteria for Healthcare Organizations

To learn more, please contact us directly at:

	Email: Info@ShawResources.com
	Phone: 888-SHAWRES
	FAX: 408-FAX-SHAW