Workshops and Training
Shaw Resources offers training and
workshops addressing the Customer-Inspired® Quality methodology, continuous
process improvement, cross function team leadership, and the Malcolm Baldrige Healthcare Criteria for Performance Excellence.
I. Customer-Inspired Quality: Looking
Backward Through the Telescope (two half-day training sessions based on the
book by the same name)
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The concepts
of process management |
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Defining key
organizational processes |
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Effective
continuous process improvement |
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Define
process performance metrics |
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Considerations
for process reengineering |
II. Coaching the Customer-Inspired
Team Advanced Training
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Running
effective cross-functional teams |
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Using
complaints to drive improvements in customer satisfaction |
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The tools of
continuous process improvement |
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Process
performance measurement |
III. Malcolm Baldrige Healthcare
Criteria for Performance Excellence (BCPE)
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Introduce
you to the tools, techniques, and skills involved when performing a
Baldrige based self-assessment; |
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Identify
your organization's Strengths and Opportunities for Improvement from
an organization-wide perspective; |
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Develop a
preliminary score for your organization using the BCPE; and |
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Prioritize
the Opportunities for Improvement and identify key next steps. |
IV. Individual Coaching and Training
We often tailor these offerings to meet the
individual needs of each client including delivering them on a
train-the-trainer basis.
More Resource Information
To learn more, please contact us
directly at:
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(888-742-9737), email: Info@ShawResources.com; www.ShawResources.com. You may reproduce this
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